Mystery Shopping. Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.

  • App based, Tech-Driven
  • In-the-Moment Perspectives
  • Real Shoppers, Real Experiences
  • High-Volume Scalability
  • Short Field Times
  • Reliable Data
  • Photos, Videos, and Insights
  • Extensive Coverage Across Canada
  • Global Presence

Mystery Shopping for Your Business

Grow your brand by gaining clarity around shopper attitudes and behaviours. Learn More →

See your stores through the shopper's eyes, and get an edge on the competition. Learn More →

Keep your guests coming back by understanding the full customer experience. Learn More →

See What the Customer Sees

Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers’ smartphones to collect photos, video, and CX insights. Because they’re already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.







Download a Case Study

Field Agent serves retailers and restaurants with their mystery shopping needs. See how we mystery shopped 180 casual-dining chains.

The CX From Clicks to Bricks

Mobile Mystery Shops are omnichannel-savvy and can be with customers even while they're shopping on your website.

Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience.

From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience.

Examples of Mobile Mystery Shopping

  • Grocery Pickup
  • C-Store
  • Auto Supply
  • Dollar Store

Amazon Fresh Pickup

Field Agent mystery shopped two AmazonFresh pickup sites. Mystery shoppers were asked to try the service and share their attitudes about the experience, from shopping online at to the AmazonFresh pickup process.

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Walmart's Next Generation C-Store

Field Agent deployed 24 mystery shoppers to two next-generation Walmart c-stores, where they captured video and photos before answering a series of questions about their experience with the new c-store format.

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Auto Supply Retailers

Field Agent deployed 100 Agents to various auto supply retailers across the country, including 20 apiece to Advance Auto, AutoZone, O’Reilly Auto, and Walmart. There, these Agents conducted price checks of five different automotive goods and collected a little mystery shopping data.

Dollar General's New DGX

Field Agent ran a 20-customer mystery shop of two cutting-edge DGX stores, where they toured their designated DGX, captured photos and video, and inspected the store’s ins-and-outs.

Still have questions?

Our team is ready to help.