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Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.
Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers’ smartphones to collect photos, video, and CX insights. Because they’re already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.
Field Agent serves retailers and restaurants with their mystery shopping needs. See how we mystery shopped 180 casual-dining chains.
Mobile Mystery Shops are omnichannel-savvy and can be with customers even while they're shopping on your website.
Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience.
From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience.
Field Agent deployed 24 mystery shoppers to two next-generation Walmart c-stores, where they captured video and photos before answering a series of questions about their experience with the new c-store format.