Mystery Shopping. Reimagined.

Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.

Witness the Mobile Mystery Shopping Difference... 

  • App-based, Tech Advanced
  • Real Shoppers, Real Experiences
  • In-The-Moment Perspectives
  • Extensive Coverage Across Canada
  • Global Presence
  • Short Field Times
  • High-Volume Capable
  • Reliable Data

Mystery Shopping for Your Business



Grow your brand by gaining clarity around shopper attitudes and behaviours

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See your stores through the shopper's eyes, and get an edge on the competition

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Keep your guests coming back by understanding the full customer experience

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Examples of Mobile Mystery Shopping

  • Grocery Pickup
  • C-Store
  • Auto Supply
  • Dollar Store


Amazon Fresh Pickup

Field Agent mystery shopped two AmazonFresh pickup sites. Mystery shoppers were asked to try the service and share their attitudes about the experience, from shopping online at to the AmazonFresh pickup process.

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Walmart's Next Generation C-Store

Field Agent deployed 24 mystery shoppers to two next-generation Walmart c-stores, where they captured video and photos before answering a series of questions about their experience with the new c-store format.

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Auto Supply Retailers

Field Agent deployed 100 Agents to various auto supply retailers across the country, including 20 apiece to Advance Auto, AutoZone, O’Reilly Auto, and Walmart. There, these Agents conducted price checks of five different automotive goods and collected a little mystery shopping data.


Dollar General's New DGX

Field Agent ran a 20-customer mystery shop of two cutting-edge DGX stores, where they toured their designated DGX, captured photos and video, and inspected the store’s ins-and-outs.