Field Agent has radically reimagined mystery shopping, offering retailers a smarter, faster, more affordable link to customer experience insights. We crowdsource your customers’ smartphones to gauge their attitudes toward staff engagement, store conditions, shopping experiences, and product usage. With Mobile Mystery Shopping, you get real experiences from real shoppers.
Witness the Mobile Mystery Shopping Difference...
Grow your brand by gaining clarity around shopper attitudes and behaviours
See your stores through the shopper's eyes, and get an edge on the competition
Keep your guests coming back by understanding the full customer experience
Who better to comment on the customer experience than the customer? Field Agent crowdsources your customers' smartphones to collect photos, video, and CX insights. Because they're already inside your facilities, interacting with your staff and products, you see exactly what the customer sees.
A picture is worth a thousand words. Maybe more, when it shows your facilities from the customer level
There's nothing like rich video to give you a 360-degree view of your business operations
Customers have opinions about their experiences with your business; here's your chance to hear them
Mobile Mystery Shops are omnichannel-savvy, and can be with customers even while they're shopping on your website
Your business goes everywhere shoppers go, thanks to mobile apps. Mobile Mystery Shops are there, too, capturing the in-app experience
From sales floors to pickup sites, Mobile Mystery Shops go on-location to help you understand the customer experience
Field Agent mystery shopped two AmazonFresh pickup sites. Mystery shoppers were asked to try the service and share their attitudes about the experience, from shopping online at Amazon.com to the AmazonFresh pickup process.
Field Agent deployed 24 mystery shoppers to two next-generation Walmart c-stores, where they captured video and photos before answering a series of questions about their experience with the new c-store format.